Your Privacy Matters

Mara Fraser Counselling & Psychotherapy
Effective Date: 1 September 2025

Your trust is important to me.
Here’s a simple guide to how I look after your personal information.

What I Collect

• Your name and contact details

• Emergency contact (optional)

• Relevant medical and mental health history

• Brief notes from our sessions

Why I Collect It

• To provide safe and effective counselling

• To stay in touch about sessions

• To meet professional and legal requirements

• To keep you safe in emergencies

How Your Information is Protected

• Paper documents are always converted into digital files and shredded.

• Electronic files are password-protected and encrypted

• Data keys are password-protected and stored in a locked box.

• Communications are handled with care

Records are kept for 7 years in accordance with professional practice/insurance requirements, then securely destroyed.

Confidentiality

Everything you share is private.
I only share information:

• With your permission

• If legally required

• If there is a serious risk of harm to yourself or others

• During professional supervision (no identifying details)

Whenever possible, I will always speak with you first.

Your Rights

You can:

• See the information I hold about you

• Ask me to correct or delete your information

• Change your consent choices anytime

• Contact the Information Commissioner’s Office (ICO) if you have concerns

To ask questions or make a request, please contact me:
📞 07707 983054| 📧marafrasertherapy@gmail.com

Thank you for trusting me with your care and confidentiality.